Moron of the day #11

Another one? So Soon?

ME: "(company name) good day Terri speaking."

MOTD: "Hi Terri, it's _____ calling from _____, you spoke to MOTD #10 this morning."

ME: "Yes ______, How can I help?"

MOTD: "She said you told her if she gets a laptop she won't have an issue with her computer during loadshedding?"

ME: "Yes, the laptop has a battery in it and it will stay on for as long as the battery lasts."

MOTD: "Ok because I have a laptop and it was working but now it has just turned off."

ME: "Ok... Has the battery died?"

MOTD: "I had it plugged in so it shouldn't have died."

REALLY?! SERIOUSLY?! HOW DO ANY OF YOU HAVE JOBS WHEN THERE ARE PERFECTLY GOOD HUMANS WHO KNOW HOW ELECTRICITY WORKS STILL UNEMPLOYED?!

ME: "The battery would not be charging on the laptop if the electricity is off, regardless of whether it's plugged in or not."

MOTD: "Ok I see, thanks."

ME: "Thanks and have a great day."